Really pleasant experience.
May 19 2021
I want to give a shout out to Chris and James in service who helped me out with work that needed to be done to safety my fathers truck before I bought it off of him. Unfortunately during work related to the gas tank system a hose was kinked and the vacuum line was loosing pressure. On Star identified the error code and suggested it was the gas cap and it would go away after 'a few drives'. Nearly 200km later the light was still on and I developed a knocking in the front when taking corners. I work in Strathroy so I had the dealership there take a look. They changed a strut bar and identified the engine light issue as it was up under the gas tank (the kinked hose I mentioned earlier) and suggested I bring it back. I stopped here the other day to talk about fixing it fully ready to have to make my case and argue my points but I was treated professionally and without any escalation. The truck was dropped off, and completely fixe the very next day. Not only this but the truck was washed for me and I was offered an oil change voucher which I'll need very shortly anyway.
All in all, something that could have been a huge drag turned out to be a really pleasant experience.
Thank you, we may get to know each other a little better over the next few years!
All in all, something that could have been a huge drag turned out to be a really pleasant experience.
Thank you, we may get to know each other a little better over the next few years!
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